West Haldimand General Hospital unveils 2025-2028 Strategic Plan
Hagersville, ON – West Haldimand General Hospital (WHGH) is proud to announce the release of its 2025-2028 Strategic Plan, along with updated Mission, Vision, and Values statements. Developed in collaboration with approximately 500 stakeholders—including patients, staff, physicians, partners, business leaders, and volunteers—the plan reflects the evolving needs and priorities of those we serve. WHGH extends its sincere thanks to everyone who contributed their insights and valuable advice.
Since our last strategic plan was introduced in 2018, WHGH has undergone profound changes. The hospital faces increasing demands, greater patient complexity, workforce challenges, and financial pressures—all in a post-COVID-19 world. The new 2025-2028 plan, which evolved under the guidance and direction of the Board of Directors, is designed to meet these challenges while ensuring the continued delivery of high-quality, patient-centered care.
“WHGH’s Strategic Plan is our roadmap for the future, guiding us toward better health for everyone we serve,” said Haley McIntosh, WHGH Board Chair. “This plan was shaped by the voices of our patients, families, community members, and WHGH team, who shared what matters most to them about healthcare. Thank you to everyone who took part in focus groups, one-on-one interviews, and our online survey—your input was invaluable.”
“”WHGH’s last strategic plan, launched in 2018, served us well—guiding our hospital through seven years of growth, change, and even a pandemic,” says Todd Stepanuik, President and CEO of WHGH. “As our community continues to grow, so does the demand for hospital services. That’s why we took this opportunity to reassess, refine, and build on our plan to shape a strong path forward. Our commitment remains the same—delivering the high-quality care WHGH is known for. At the same time, we recognize the incredible dedication of our staff and are committed to supporting them as they carry out this important work.”
Key Priorities
The 2025-2028 Strategic Plan is built upon five strategic pillars:
- Excellent Patient Care – We will provide personalized, compassionate, and high-quality care that supports healing, well-being, and patient satisfaction.
- Outstanding Team – We will foster a skilled, engaged, and empowered workforce committed to collaboration, professional growth, and excellence.
- Operational Excellence – We will optimize efficiency, effectiveness, and safety across all aspects of our operations.
- Community Partnerships & Connection – We will collaborate with community stakeholders to address local health needs, promote wellness, and improve access to care.
- Innovation & Digital Enablement – We will embrace innovation and technology to enhance healthcare accessibility, efficiency, and quality through data-driven solutions.
Our New Mission, Vision, and Values
As part of this plan, WHGH has introduced a refreshed Mission, Vision, and Values to reflect its commitment to the community:
- Mission: To deliver high-quality, integrated, and innovative care, together with our partners.
- Vision: To foster healthier communities through exceptional rural health care, close to home.
- Values: Compassionate, Inclusive, Respectful, Collaborative, Person-Centered, and Accountable.
Commitment to Excellence
WHGH remains dedicated to providing patient-centered, safe, and equitable care. Our focus is on continuous improvement, ensuring all service enhancements contribute to a better patient experience.
Recognizing that our workforce is our greatest asset, we are committed to fostering an environment that attracts and retains top healthcare professionals.
To keep pace with evolving healthcare needs, WHGH will continue investing in infrastructure, state-of-the-art diagnostic tools, and digital health innovations that enhance accessibility and efficiency.
The WHGH 2025-2028 Strategic Plan serves as a roadmap for a stronger, more resilient healthcare system—one that meets the needs of our community today and in the future.
