Visiting West Haldimand General Hospital

West Haldimand General Hospital (WHGH) recognizes that family and friends play a vital role during a patient’s hospital stay and can contribute to a positive patient experience and positive health outcomes.

WHGH currently has no restrictions on the total number of visitors in a day but patients can only have one person at their bedside at a time.

Visiting hours are available from 9:00 a.m. to 8:00 p.m.

Please note that all our infection prevention and control measures remain in place to maintain a safe environment and must be followed by everyone – self-screening for COVID-19, wearing a mask at all times, physical distancing, hand hygiene, no eating or drinking inside. This includes individuals who have been vaccinated.

Visitors must pass COVID-19 self-screening before entering the hospital.

Wearing a mask

At WHGH, we continue to require everyone who enters our hospital to wear a mask.

  • Medical masks will be available from mask dispensers at designated hospital entrances.
  • Those who refuse to properly wear a mask will not be permitted entry
  • Respirators, or masks with valves, and cloth masks are not permitted.

Speak with us if you have a medical condition that prevents you from wearing a mask, we will work with you to accommodate your needs.

All visitors must:


  • Complete the self-screening questions posted at our entrances.
  • Wear appropriate personal protective equipment (PPE), including the hospital-issued mask received at self screening, and keep it on for the duration of the visit.
  • Follow strict hand hygiene guidelines.
  • Ensure any food brought in for the patient is individually packaged and not shared. All leftovers must be discarded and cannot be left at the hospital.
  • Not eat or drink while in the patient’s room.
  • Practice physical distancing (2 metres/6 feet apart)
  • Use public washroom(s) and not patient washrooms.
  • Consult with clinical team to determine length of visit.
  • Going for walks with the patient in the hallways is permitted.
  • Please note that visitors may be asked to leave if the number of visitors impacts the ability of patients to receive medical attention.
  • Children and youth may start visiting as long as they are able to wear a mask at all times.

Visitors are not permitted:


  • For patients with a confirmed or suspected case of COVID-19.
  • For patients that are deemed a COVID contact due to exposure.
  • For patients located on a unit in a COVID outbreak.
  • If they have tested positive for COVID-19.
  • If the visitor has had close contact with a confirmed case or probable case of COVID-19.
  • If they are experiencing any COVID-19 symptoms.
  • If they have been outside of Canada in the last 14 days and have been told to isolate when entering the country
  • Access to the cafeteria
  • Share food

Additional Reminders:

Visitors must follow all safety guidelines during their visit, especially keeping their masks on at all times and refraining from eating or drinking while visiting. Visitors who refuse to follow safety guidelines may lose their visiting privileges.

Staff may need to reduce visiting abilities if care services in the department are jeopardized by the increased visiting capacity.

Emergency Department Care:


  • Patients can have one Support Person at a time. Visiting in the ED can occur at any time.
  • Visitors in the Emergency Department (ED) may be asked to leave if the number of visitors impacts the ability of patients to enter the department and get medical attention

End of life/ gravely ill:

Palliative/end-of-life patients can have two visitors at their bedside at a time and have no time frame.

Suspect or COVID positive patients who are palliative/ end of life may have two visitors, and will need to isolate following Public Health regulations.

Outpatient Care:

Outpatients can have one Support Person per visit for the duration of their stay. Restrictions remain in place for surgical daycare patients only, however, some exceptions may apply for patients requiring physical/cognitive support. Exceptions can be discussed in advance with department.

Inpatient Care:

Patients admitted to the hospital (inpatients) have no restrictions on total number of visitors in a day but inpatients can only have one person at their bedside at a time.

  • Visitors are permitted between the hours of 9 a.m. and 8 p.m. Please note that only one visitor may visit at a time. The time and frequency of the visits are to be determined by the patient and or in collaboration with their visitors.
  • Patients will connect with their care visitors to help establish the schedule for visiting. If they are unable to do so, visitors may create schedules between themselves.

Personal items for patients:

Visitors can bring personal items into the hospital for patients. Please note that patient areas must remain decluttered. Items may be sent home if interfering with the ability to clean or provide care. All items are to be for individual use only and are not to be shared or passed to other patients.

The patient is responsible for all belongings and/or valuables in their possession during admission. WHGH assumes no responsibility and or liability for lost or damaged valuables and or belongings brought to the hospital.


Exceptions to the visiting guidelines may apply, but it must be approved by the unit’s director or the administrator on call.

For the safety and well-being of everyone in the hospital, there are some general guidelines that we ask you to follow:

  • Rest and sleep are important for our patients. You may need to shorten visits if the patient is tired and needs rest.
  • Please do not visit if you feel unwell or have symptoms such as cough, fever, runny nose, sore throat, diarrhea, vomiting, or a new rash.
  • Your visit may be interrupted to provide patient care. We ask that if care is being provided by the care team that you wait until they are finished to visit.
  • Patient safety is a top priority at WHGH. In hospitals, the risk of infection is high and extra care needs to be taken to reduce the spread of germs. Visitors are reminded to regularly wash your hands with soap and warm water, especially after eating, coughing, sneezing and using the washroom.
  • WHGH has provided hand sanitizer for visitor use throughout our hospitals. Please use this often during your visit. Remember to make sure your hands are dry after applying the sanitizer before you touch anything.
  • Respecting each other is important when we experience challenges. Being in the hospital can be frustrating and stressful. We would like to hear and discuss any concerns you may have. Together we can find a way to resolve them.
  • If you are feeling unwell, you can send your wishes to your loved one through our Send an E-card


To ensure the privacy of our patients, visitors and staff, consent is required for any photograph, recording or interview.  Without consent, the use of photography, video or sound recordings are not permitted on hospital property.