Surge in patient volumes: Please consider your healthcare options

(HAGERSVILLE) – West Haldimand General Hospital (WHGH) is currently facing high patient volumes due to a surge in flu, respiratory syncytial virus (RSV), and COVID-19 cases. Like many hospitals across the province, WHGH continues to face significant capacity pressures, frequently operating at or above 100% occupancy in recent weeks.

These challenges, combined with illnesses affecting both patients and staff, have created strain on our hospital. Despite this, WHGH remains committed to providing safe, high-quality care for patients and supporting our dedicated staff and physicians.

To help ensure emergency care is available for those who need it most, we encourage the community to consider alternative healthcare options for non-urgent concerns.

What to expect in the Emergency Department

Our Emergency Department prioritizes patients with life-threatening or critical conditions. For non-urgent medical issues, wait times may be longer than usual.

“The rise in respiratory illnesses is putting a tremendous strain on emergency departments,” said AnneMarie VanSickle, Director of the Emergency Department. “If your condition is not urgent, we kindly ask you to consider other healthcare options. We truly understand how difficult this time can be and deeply appreciate your patience, understanding, and support as we work to provide care to those who need it most.”

Protect yourself and others

Here are simple ways to help reduce the spread of illness:

Stay home if you feel unwell.
Wear a mask in indoor public spaces.
Wash your hands frequently.
Keep your vaccinations up to date for flu, COVID-19, and RSV.

Most mild symptoms can be managed at home with rest, hydration, and over-the-counter medications. If you’re unsure about the best remedies, your local pharmacist can provide advice and alternatives.

“Vaccines are one of the most effective ways to prevent severe illness,” said Dr. Robin Martin-Godelie, WHGH’s Chief of Staff. “Getting vaccinated is a simple step that protects both you and the community. Flu shots and COVID-19 boosters are widely available through healthcare providers and local pharmacies.”

Explore alternative healthcare options

For non-urgent medical needs, here are some options to consider:

Consult Your Family Doctor: For issues that can wait 24 hours or more, contact your family physician.
Visit a Pharmacist: Ontario pharmacists can now prescribe treatment for 19 common conditions.
Call Health Connect Ontario: 811: Speak with a registered nurse 24/7 by phone or online for advice. Visit Health811 for details.
Virtual Urgent Care: Book a same-day or next-day appointment with a Nurse Practitioner or Doctor at Urgent Care Ontario.
Pediatric Urgent Care Clinic: Offered by Lighthouse Pediatrics, this clinic is open Tuesday evenings from 5 p.m. to 8 p.m. at the Roulston’s Wellness Centre, located at 65 Donly Drive North, Simcoe.

To book an appointment, call the Lighthouse Pediatrics Port Dover Clinic at 226-534-9772.
Masks are required for all visits.
Walk-ins may be available on a first-come, first-served basis for remaining time slots, but please call ahead to confirm availability.
For children and youth up to 16 years old.
One condition per visit.
OHIP-covered services only.

If you are experiencing a medical emergency, please call 911 or proceed to your local Emergency Department.

Supporting our staff and community

During this busy time, our staff and physicians are working tirelessly to provide care. We ask for your patience, kindness, and understanding as we navigate these challenges together.

Vaccinations are your best defense against severe illness from flu, RSV, and COVID-19. Staying up to date with your flu shot and COVID-19 booster can help protect you and ease the strain on the healthcare system.

Media Contact:

Aaron Gautreau
Director of Communications & Public Relations
W: 519-426-0130 ext. 2454