COVID, Cold and Flu Care Clinic

What is a COVID, Cold, and Flu Care Clinic?

A COVID, Cold, and Flu Care Clinic (CCFCC) is a medical clinic that can test, assess, and provide treatment for people with COVID-19 and other cold and flu-like illnesses.

The clinic is located at 75 Parkview Rd, Hagersville, ON N0A 1H0.
Phone: 905-768-3311 ext. 1113

Hours of Operation:

8:00 a.m. to 4:00 p.m., Monday to Friday.

BY APPOINTMENT ONLY (Referral by your provider or Self-Referral)

Speak with your family doctor about your symptoms first. They can complete a referral to the clinic. Call the clinic directly at 905-768-3311 ext. 1113 if you don’t have a family doctor. We are able to care for patients over the age of 1.

If you are eligible for a COVID-19 test, please click here to book an appointment:  

What are the symptoms of COVID-19 and other cold and flu-like illnesses?

Below are some of the symptoms you may have when you have COVID-19 or other cold and flulike illnesses:

• Fever or chills
• Cough (not related to other causes such as allergies)
• Difficulty breathing
• Decreased or loss of taste or smell
• Runny nose or nasal congestion
• Headache
• Extreme tiredness
• Sore throat
• Muscle aches or joint pain
• Gastrointestinal symptoms (such as vomiting or diarrhea)
• Abdominal pain (not related to other causes)
• Pink eye (not related to other causes)

When should I visit a COVID, Cold, and Flu Care Clinic?

Call your primary care provider (family doctor or nurse practitioner) first if you or your child have the symptoms above and feel you need medical care.

Your primary care provider will give you advice about what to do next. This may include:

• Caring for yourself or your child at home
• Seeing your primary care provider either virtually or in-person
• Going to a clinical assessment centre

Consider visiting a COVID, Cold, and Flu Care Clinic if:

• You do not have a primary care provider
• Your symptoms or your child’s symptoms are getting worse or are not improving, and you feel that you need medical care
• You have been told by any health professional to go to a CCFCC
• You are at high risk of getting very sick from COVID-19 and you qualify for COVID-19 testing and treatment

You can also consider contacting Health Connect Ontario or a walk-in clinic. At Health Connect
Ontario, you can get advice from a nurse at any time of day by calling 811 or by online chat at 

Important information about the clinic:

The Clinic is not a COVID-19 assessment centre. A COVID-19 test is only provided if necessary and if you are eligible according to the provincial guidelines. (COVID-19 test and testing location information | COVID-19 (coronavirus) in Ontario) 

If you are eligible for a COVID-19 test, please click here to book an appointment:  

COVID-19 Assessment Centre: Click here to book an appointment

Patients will receive timely in-person care from health care providers for flu and COVID-like symptoms on the same day or next day, if possible. This may include self-care advice, COVID-19 tests, or prescriptions.

Your doctor or primary care provider will be kept informed about your care.

WHGH is working collaboratively with Haldimand War Memorial Hospital (HWMH), which has also recently transitioned to the COVID Cold Flu Care Clinic. HWMH’s clinic operates Monday, Tuesday, and Thursday from 1:00 p.m. to 5:00 p.m. by appointment only. The hours may be adjusted depending on volume and scheduling. To make an appointment, please call 905-774-7431 x1000.

The Norfolk Family Health Team also offers clinical assessments for both adult and paediatric patients for influenza-like illnesses. The Norfolk Family Health Team’s clinic operates on Mondays from 9:00 a.m. to 4:30 p.m., Wednesdays from 12:00 p.m. to 8:00 p.m., and Fridays from 9:00 a.m. to 4:30 p.m. by appointment only. To make an appointment, please call 519-582-2323 x 232. Referrals can be faxed to 519-582-1315. The clinic is located at the Delhi Medical Centre (Basement), 105 Main St, Delhi, ON

For serious conditions that require immediate attention, please call 9-1-1 or go to your nearest emergency department.

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